|
|
Government Contact Centre Summit 2009 is the only event in Australia which is dedicated to government contact centre industry. This summit will aim to bring together top HR heads, Managers and Team Leaders from leading organisations. It will provide opportunity to discuss innovative solutions and techniques to conquer the challenges of the industry. GCC'09 will focus on the strategies to secure better effectiveness and cost reduction for organisations.
GCC'09 will cover following topics:
- Motivating staff to generate improved performance and productivity
- Reforming operations and implementing new technologies
- Developing effective strategies for staff recruitment and retention
- Adapting workforce management strategies to secure greater efficiencies and cost savings for the organisation
- Reducing costs whilst driving service performance improvement
Visitor Profile
The targeted visitors at Government Contact Centre Summit 2009 will include heads, managers and team leaders of:
- Contact Centres
- Call Centres
- Customer Service
- Client Services
- Customer Contact
- Customer Relations
- Member Services
- Information Services
- ICT
- HR
Organizer
IQPC
