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The 9th Annual Customer Retention Forum is the leading Customer Retention conference for the Telecommunications industry in Asia. It will provide an interactive forum to explore future developments and gain valuable insights into the hottest topics surrounding customer retention in the telecommunications industry. The conference will address key strategy, technical, marketing and CRM challenges to minimize churn and maximize customer retention and profitability.
The 9th Annual Customer Retention Forum Telecom Conference 2009 will cover following key issues:
- Executable Frameworks - practical evaluation of success stories on incorporating predictive analytics into a full-fledged customer retention campaign
- Revenue retention: A usage segmentation and customer value approach
- Targeted VIP treatment and revenue retention programs for your high value customers
- Advanced metrics in the measurement of churn - how can we leverage on them to improve customer retention?
- Balancing customer retention and acquisition- utilizing churn as your competitive strategy
- Mining call-centre transactional data and leveraging on speech analytics to minimize churn risk and enhance customer experience
- Analyzing the latest discoveries in customer churn trigger events
- Assessing the range of ideas in loyalty programs among Asia Pacific mobile operators
Visitor Profile
The targeted visitors at the 9th Annual Customer Retention Forum Telecom Conference 2009 are:
- Mobile Operators
- Executives, VPs
- Directors & Managers of Marketing & Sales
- Directors & Managers of Call & Contact Centers
- Product Managers
- Business Analysts
- CIOs, CTOs
- CSOs, VPs of IT
- IT Directors and Managers
- Telecommunications Managers
- Security Managers
- Compliance and Policy Managers
- WAN Administrators
- Network Architects & Engineers
- Wireless Communications Managers, etc.
Organizer
IQPC
