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Call Center Exchange 2010 is one of the major conferences in United States dedicated to call center executives. The conference will provide an outstanding networking opportunity for delegates from call center industry to meet senior executives and discuss the most valuable and innovative strategies and highlight their skills. It will gather a remarkable peer faculty, with most important case studies from some of the largest and most modern corporations in the country. The summit will offer a perfect platform for networking gathering with cutting edge decision makers, who have the right from some of the leading and most dominant companies across all industries.
Call Center Exchange 2010 will cover the following topics:
- Handling Customer Objections and Decreasing Churn to Ensure Continued Growth and Customer Satisfaction
- Enhancing Service Delivery with Business Process Optimization
- Optimizing Call Center Resources during an Volatile Economy
- Recruiting a Team that will Increase Quality
- Call Center Staffing 2.0 – Generating New Ideas in Training, Recruiting, Hiring and More
- Responding to Mergers and Acquisitions within a Call Center Environment
- Leading the Transition from Service to Sales
- First Call Resolution: Measuring Customer Experience and Employee Performance with Quality Control
- Lessons Learn in Predicting and Scheduling in an Uncertain Economy
- Handling Internal Communication Barriers between Divisions
- Creating Customer Loyalty and Customer Relationships Management Programs
- Principles and Strategies behind Six Sigma Implementation in Your Call Center
Visitor Profile
Targeted visitors at Call Center Exchange 2010 are EVP/SVP and VPs from:
- Call Center
- Customer Service
- Contact Center
- Customer Experience
- Customer Care
- Operations
Organizer
IQPC 'Exchange'
