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ICMI ACCE Conference & Expo will aim to assemble the top contact centre colleagues, consultants and industry analysts under one roof. It will provide excellent learning and incomparable networking opportunity to share information and knowledge with the leading professionals of industry. The expo will exhibit an extensive collection of innovative products and services. Keynote speakers will discuss on overcoming both professional and personal challenges. ACCE 2009 will focus on the importance of building an optimistic and enriching experience for the customer under the main theme "Thinking Forward - The Power of the Customer Experience."
Visitor Profile
Targeted visitors at ICMI ACCE Conference & Expo will include executives and managers Involved in:
- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
Exhibitor Profile
Exhibitor profile for ICMI ACCE Conference & Expo 2009 will comprise of professionals from:
- Quality Monitoring
- Agent Training & Coaching
- Knowledge Management
- Customer Relationship Management
- Information Technology
- Enterprise Services
- ACD Hardware & Software, Agent Scheduling & Reporting
- Interactive Voice Recognition
- Online Learning
- Economic Development
Organizer
ICMI
