VI. Istanbul Call Center Conference 2010

VI. Istanbul Call Center Conference 2010 will bring together hundreds of well known industry professionals to formulate the strategy and discuss topics including "How to create a seamless customer experience?" and “Complaints, profitable and how to convert real-time improvements can be done?". This conference will help to develop a successful customer relations strategy, create valuable relationships with customers, gain knowledge and skills, communicate with customers to coordinate their activities, find ways to provide more effective services, and deal with complaints and appeals more effectively. Participants will gain insights into how to manage grievances and achieve real-time improvements, how to develop dynamic call center atmosphere, how to motivate employees to give high performance and long-term commitment. This forum will talk about several success stories about customer satisfaction and customer experience. Case studies from Europe's leading companies will be highlighted.