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Customer Experience Exchange 2009 is a unique event that offers the attendees the opportunity to exchange their ideas, knowledge and expertise with industry peers for gaining operational efficiency, better understanding in customers’ needs, maximizing service levels, and ways to stay ahead of the competition in tough economic situations. The conference provides an ideal platform for global organizations to learn from their peers and competitors and take home an extensive list of ideas to implement upon their return to the work. The conference works on four basic ideas: Knowledge management, Customer Insight, Business intelligence and Workforce excellence. The theme of the event is: Driving Customer Experience & Business Performance: The Key to Retention, Loyalty & Profit.
Specialties of the Customer Experience Exchange 2009 conference are:
- Technology Demonstration
- Interactive Tracks
- Director-Led Workshops
- Networking Sessions
- One-to-One Meetings
Visitor Profile
The selective visitors at Customer Experience Exchange 2009 are the directors from the following disciplines:
- Customer Experience
- Customer Service
- Customer Strategy
- Customer Relationship Management
- Contact Centres
- Operations
- Marketing
- E-commerce
Organizer
International Quality & Productivity Center (IQPC)
